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Once you have filed the dispute, then it becomes seller’s duty to prove that the parcel has been successfully delivered to buyer. So, for recipient, the best solution is to contact your payment authority(ebay, aliexpress, paypal or credit card company) and file a non-receipt dispute ASAP. China Post only accept query or claim from shipper who has original shipping receipt. How can I get refund from China Post? The tracking status has not changed over 40 days,I still do not get the item, can I contact seller or China Post for refund?Ĭhina Post does not deal with recipient directly. Package has been returned to shipper, but seller does not confess that he/she have received the return and refuse to refund me money, how can I get my money back? Parcel was returned to shipper, or even shows “Failed delivery”. How to open dispute and claim refund for fake tracking number and non received parcel? So if the parcel has delivery problem in your country, you should contact your local post office and inquire about parcel delivery. In most cases, this UPU member is your country’s postal service provider or postal company. Remember that China is a member of Universal Postal Union(UPU), its parcel will be delivered by the UPU member in your country. This is most common return reason for parcels to U.A.E

The parcel address has no P.O Box number.

The recipient is not available in the address when postman tried to make delivery.

The postman has sent the goods to your mailbox or front door and you have not checked yet.

The import customs does not release the goods.

The address, city or postal code is wrong.

If the parcel is shipped from China to your country, the failure delivery reasons might be as following: If your tracking results shows the parcel has arrived destination for long time, but does not have delivery information, normally this means the parcel has delivery problem. My parcel has arrived at destination country for a long time without delivery, why? In most of cases, sellers will take immediate action on shipment to avoid dispute and shop downgrade penalty.

Tell him/her if you can not get real shipment information in next 3 days, you will open dispute against fraud. If you purchased from big website such as eBay/AliExpress/Amazon/Wish etc, you should contact seller and push him/her to ship the goods immediately.

If over 3 business days and you still get same result as “”shipping notice received”. China Post tracking system will provide updated shipment date and location information about the parcel number. If you just got the tracking number from seller, please wait about 2 to 3 business days, if seller has actually shipped the goods. This means seller/shipper has applied a tracking number with shipping software provided by third party (WISH, AliExpress etc) but has not shipped the goods yet. When tracking you might get “Shipping notice received” or “Shipping notice received from WISH” or “Logistics order has been created“. What is the meaning of “Shipping notice received”?